Let’s find your answer.
Get back to exploring. Find help with your email code, account, or a resource that won’t open.
Can other members see my contact details?
Your account profile is not generally listed for other members. If you publish a digital contact card, anyone with its link can see the name, portrait and contact details you choose to include. You can edit or unpublish your card in My account. Administrators can access account details to run and support the club. Contact support to request a copy or deletion of your account data.
Is this the same as my HashNet mining account?
No. Hashnet.club is an independent member knowledge hub. Your free library account is separate from HashNet’s own platform. We do not ask for your wallet recovery phrase, hold mining funds or process mining payouts.
How do I get into the library?
Sign in with Google or confirm the email code we send you. A verified sign-in is enough to browse the member library. You do not need to add your name or phone number, complete a sharing profile, or subscribe to email updates to read. Sharing tools have their own profile requirements.
My email code hasn’t arrived. What now?
Check your spam or promotions folder and make sure your email address is correct. Wait at least one minute before requesting a new code. Use the most recent code; older codes may no longer work.
Do I need to share a phone number?
No. A verified sign-in is enough to browse the library. You can add or remove an optional phone or WhatsApp number in My account. Your phone number is not verified by this site.
Will I receive marketing emails?
Only if you choose to receive email updates. Access to the library does not require this. You can turn updates off at any time in My account.
A video won’t play. What can I try?
Open the video player, then press play. If it does not load, close the player and open it again, or use Refresh player when shown. Check your connection. If you have been signed out, sign in again. If the issue continues, tell support the video title and your device.
Where are the mining and Hashnet explanations?
Open the member library and choose HashNet Knowledge. You can search by topic or filter by format and language. New resources appear as the independent member editors publish them.
The security check won’t load. What can I try?
Use a current browser with JavaScript enabled. If a privacy extension blocks Cloudflare’s security check, allow it for this site and retry the check. You can also try another browser or connection. Never share your email code with anyone, including support.
The site asks me to wait. Do I need a new code?
A busy signup period can briefly limit requests. Wait for the countdown and try again. If you already received a code, keep it and retry verification; you do not need another email unless the code has expired.
Still need a hand?
Include the email on your account and a short description of the issue. Never send verification codes.
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